Privacy Policy

Man and Van Peckham Privacy Policy

This Privacy Policy explains how Man and Van Peckham collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

By using our services or contacting us about our services, you acknowledge that you have read this Privacy Policy and understood how we process your personal data.

Scope and Data Controller

This Privacy Policy applies to all Man and Van Peckham customers and prospective customers in our operating area, including individuals and businesses who request quotations, make bookings, or otherwise interact with us regarding man and van, moving, or related services.

Man and Van Peckham acts as the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details: name, company name where relevant, postal address, collection and delivery addresses, and other contact details required for communication and for providing our services.

Communication details: information you provide when you contact us by phone, online forms, or other channels, including enquiries, instructions, feedback, and any correspondence about bookings or quotations.

Service and booking information: details about your requested move or transport service, such as dates and times, type and volume of items to be moved, access details, parking information, and special instructions.

Payment and billing information: information necessary to process payments for our services, which may include billing address and payment confirmation details. Where payments are processed through third-party payment providers, we do not receive or store full payment card details but we may receive transaction references and status information.

Technical and usage data: information generated when you use our website, such as approximate location data, device and browser information, and basic analytics data that allow us to understand how our website is used and to improve our services. This may be collected through cookies or similar technologies, where permitted by law.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:

Contract: we process personal data where this is necessary to enter into or perform a contract with you. This includes providing quotations, confirming bookings, carrying out moves, communicating about your booking, issuing invoices, and handling related queries.

Legitimate interests: we may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include managing our business operations, improving our services, maintaining security, preventing fraud, and handling customer service queries and complaints.

Legal obligations: we process personal data where necessary to comply with legal duties, such as record-keeping, accounting, tax requirements, responding to lawful requests from public authorities, and fulfilling statutory obligations relating to insurance and liability.

Consent: in limited circumstances, we may rely on your consent to process your personal data, for example for certain types of marketing communications or optional cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services: scheduling and completing moves and transport services, coordinating our drivers and vehicles, and ensuring we can access collection and delivery locations safely and efficiently.

To communicate with you: responding to enquiries and quote requests, confirming bookings, updating you on the status of your move, and contacting you where necessary regarding changes, issues or follow-up queries.

To manage payments and accounts: issuing quotes and invoices, processing payments through third-party providers, maintaining accounting records, and dealing with refund requests or billing disputes.

To improve our services: reviewing customer feedback, analyzing service performance, understanding website usage patterns, and developing our offerings and customer experience.

To ensure safety and security: protecting our staff, vehicles, customers and property, preventing fraud and misuse of our services, and taking steps to enforce our terms and conditions.

To comply with legal and regulatory requirements: retaining records, cooperating with regulatory and law enforcement requests where required, and managing insurance claims and legal disputes.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy or where we are legally required to do so.

Service providers and processors: we may engage third-party providers to assist with activities such as website hosting, payment processing, accounting support, customer relationship management, email or communication services, and IT support. These providers act as data processors on our behalf and are only permitted to process personal data in accordance with our instructions and for the specified purposes. We require them to implement appropriate technical and organisational measures to protect your data.

Professional advisers: we may share data with lawyers, accountants, insurers and other professional advisers where this is necessary for the management of our business, the protection of our legal interests, or the handling of claims and disputes.

Authorities and law enforcement: where required by law or where we consider it necessary to protect our rights, property or safety, we may disclose personal data to public authorities, regulators, law enforcement agencies or courts.

Business transfers: in the event that we undergo a reorganisation, are acquired, or transfer part or all of our business, personal data may be transferred to the new entity as part of that process, subject to appropriate safeguards.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection laws. This may include entering into data transfer agreements incorporating standard contractual clauses or relying on other approved transfer mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.

Booking and service records, including contact details, service details and related communications, are typically kept for a period needed to handle queries, complaints or potential legal claims, and to comply with tax and accounting obligations.

Where data is processed based solely on your consent, we will retain it for as long as your consent remains valid or until you withdraw your consent, whichever occurs first, unless there is another lawful basis for further retention.

At the end of the relevant retention period, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions, but in general include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction: you can request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to data portability: where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object: you can object at any time to processing based on our legitimate interests, including profiling on that basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims. You also have the absolute right to object to direct marketing at any time.

Rights in relation to automated decision-making: if we ever carry out automated decision-making that has legal or similarly significant effects on you, you have rights to obtain human intervention, express your point of view and contest the decision.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your booking documentation. We will respond to your request as required by law, usually within one month. We may need to verify your identity before acting on your request in order to protect your data from unauthorised access.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we have an opportunity to address your concerns.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures are designed to provide a level of security appropriate to the risks involved in our processing activities and are reviewed periodically in light of technological developments and our operational needs.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any significant changes will be indicated on our website or through other appropriate communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

The version of this Privacy Policy currently in force will always be the one published on our website or otherwise made available to you at the time of your interaction with our services.



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Contact us

Company name: Man and Van Peckham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 133 Copeland Rd
Postal code: SE15 3SN
City: London
Country: United Kingdom

Latitude: 51.4697350 Longitude: -0.0655500
E-mail:
[email protected]

Web:
Description: Our fast, efficient and affordable man and van services in Peckham, SE15 are on your hand every time you need. Contact us today!
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