Terms and Conditions

Man and Van Peckham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Peckham provides man and van and removal services. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company refers to Man and Van Peckham, the provider of the removal and transport services.

1.2 Customer refers to the person, firm or organisation booking or using the services of the Company.

1.3 Services refers to any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 Goods refers to any items, belongings, furniture, boxes, equipment, or other property handled, transported or stored by the Company on behalf of the Customer.

1.5 Contract refers to the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within its usual operating area. Longer distance moves may be agreed by prior arrangement.

2.2 The precise scope of the Services will be as agreed at the time of booking, including any additional services such as packing, furniture assembly or multiple collection and delivery points.

2.3 Unless expressly agreed in writing, the Services do not include disconnection, reconnection, dismantling or reassembly of appliances or specialist equipment.

2.4 The Company reserves the right to refuse to transport any Goods which are illegal, dangerous, hazardous, or unsuitable for carriage.

3. Booking Process

3.1 Bookings may be made by the Customer through the Companys accepted booking channels. By submitting a booking request, the Customer warrants that they are legally capable of entering into binding contracts.

3.2 The Customer must provide accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking information, the nature and approximate quantity of Goods, and any special requirements.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. If that information is incomplete or inaccurate, the Company reserves the right to adjust the quotation or charge additional fees.

3.4 A booking will be considered confirmed only when the Company has issued a confirmation and, where required, received any deposit or booking fee specified in the quotation or booking confirmation.

3.5 The Customer is responsible for obtaining any necessary parking permissions, suspension of parking bays, or permits required for the vehicle to park legally and safely at the collection and delivery locations.

4. Pricing and Quotations

4.1 Prices may be quoted on an hourly rate, fixed fee or a combination of both, as specified in the quotation or booking confirmation.

4.2 Quotations are given on the assumption that:

(a) reasonable access is available at both collection and delivery addresses;

(b) the job can be carried out in the time estimate provided;

(c) there are no significant additional items or unforeseen circumstances.

4.3 Additional charges may apply where:

(a) the Customer has not disclosed relevant information about access, parking or the volume or nature of Goods;

(b) delays occur beyond the Companys reasonable control, including waiting times for keys or access;

(c) there are extra flights of stairs, unusual access restrictions, or long carry distances not previously notified.

4.4 The Company reserves the right to revise prices from time to time. The price agreed in a confirmed booking will not be changed except as provided in these Terms and Conditions or agreed in writing with the Customer.

5. Payments

5.1 Unless otherwise agreed in writing, payment for the Services is due on completion of the job on the same day and before the vehicle is unloaded at the final destination.

5.2 The Company may require a deposit or prepayment to secure a booking. Any such requirement will be notified to the Customer before the booking is confirmed.

5.3 Payment methods accepted will be as stated in the booking confirmation. The Company is under no obligation to accept cheques or other payment methods not expressly agreed in advance.

5.4 Where Services are provided on an hourly rate, the charging period starts at the agreed arrival time or when the team arrives on site, whichever is earlier, and finishes when the final item is unloaded and all agreed Services are completed.

5.5 If the Customer fails to make any payment when due, the Company may:

(a) charge reasonable interest on overdue amounts;

(b) withhold delivery of Goods until payment is received in full;

(c) suspend or cancel any further Services.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company notice through the same channel used for the original booking, or by any alternative method accepted by the Company.

6.2 If the Customer cancels a booking:

(a) more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Companys discretion;

(b) within 24 to 48 hours of the scheduled start time, the Company may charge a cancellation fee up to 50 percent of the agreed price;

(c) less than 24 hours before the scheduled start time, or if the Customer fails to be present when the team arrives, the Company may charge up to 100 percent of the agreed price.

6.3 If the Customer requests significant changes to the date, time, addresses or scope of Services, the Company will use reasonable endeavours to accommodate such changes but cannot guarantee availability. Revised charges may apply.

6.4 The Company may cancel or postpone a booking if:

(a) the Customer has not provided necessary information or payment;

(b) access or parking cannot be secured safely and legally;

(c) weather or other conditions make it unsafe to provide the Services;

(d) there are circumstances beyond the Companys reasonable control.

In such cases, the Company will seek to rearrange the booking at a mutually convenient time. Where the Company cancels without good cause, any deposit will be refunded.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured and labelled unless packing services have been expressly agreed;

(b) disconnecting and preparing appliances, including emptying and defrosting fridges and freezers;

(c) ensuring fragile or valuable items are individually protected and clearly identified;

(d) providing accurate information regarding the contents and any special handling instructions.

7.2 The Customer must be present, or represented by a responsible adult, at both collection and delivery addresses to direct the team and confirm that the Services have been completed.

7.3 The Customer must ensure safe and clear access to the premises, including internal and external routes, stairways, lifts, and entrances.

7.4 The Customer must not request the Companys staff to undertake any activity that is unsafe, unlawful or beyond the scope of normal removal work.

8. Items Excluded from Carriage

8.1 The Company does not carry, and the Customer must not present for removal or transport, any of the following without prior written agreement:

(a) hazardous or flammable materials, including gas cylinders, fuel, paint, chemicals or solvents;

(b) illegal substances, firearms, explosives or similar items;

(c) perishable goods requiring special storage conditions;

(d) animals, plants or living organisms;

(e) cash, jewellery, watches, precious metals, securities, important documents or items of exceptional value.

8.2 Where such items are carried with the Companys consent, special terms, additional charges and limited liability may apply.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with applicable waste and environmental regulations. Certain items must be disposed of only at licensed facilities and may not be removed as part of a standard man and van service.

9.2 The Customer must inform the Company in advance if any Goods are intended for disposal rather than removal to another address. Additional charges may apply for waste transfer, disposal fees and handling.

9.3 The Company will not collect or dispose of controlled, hazardous or restricted waste unless specifically agreed in advance and compliant with all legal requirements.

9.4 Fly-tipping and illegal dumping are strictly prohibited. The Company will never agree to dispose of items in a manner that breaches environmental or waste disposal laws. The Customer must not request or encourage any such activity.

9.5 Where the Company agrees to dispose of items, title to those items may pass to the Company for the sole purpose of lawful disposal or recycling.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Companys liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to an overall cap as specified in any quotation or booking confirmation, unless otherwise required by law.

10.3 The Company will not be liable for:

(a) loss or damage arising from the inherent nature or defects of the Goods;

(b) wear and tear, minor scratches, or cosmetic damage to items that were not adequately protected or packed;

(c) damage resulting from the Customer or a third party packing, loading or unloading Goods against the advice of the Company;

(d) loss of profits, loss of income, loss of use, or any indirect or consequential loss.

10.4 Certain items may be carried at the Customers sole risk, particularly where the Customer has been advised that an item is fragile, excessively heavy or unsuitable for transport and the Customer nevertheless instructs the Company to proceed.

10.5 The Customer is strongly advised to arrange their own insurance cover for high-value or particularly fragile items, or for moves that fall outside standard liability limits.

11. Claims and Time Limits

11.1 Any visible loss or damage to Goods must be reported to the Company as soon as reasonably possible and no later than 48 hours after completion of the Services.

11.2 Any claims for loss or damage must be supported by reasonable evidence, such as photographs, proof of value, and a description of the circumstances.

11.3 The Company reserves the right to inspect any alleged damage before agreeing to repair, replace or compensate.

11.4 Failure to notify the Company of any claim within the time limits stated may affect the Companys ability to investigate and may limit or extinguish any liability to the extent permitted by law.

12. Access, Parking and Delays

12.1 The Customer is responsible for ensuring that suitable parking is available for the Companys vehicle as close as reasonably practicable to the property entrances.

12.2 Any parking fees, fines or penalties incurred due to inadequate arrangements or instructions provided by the Customer may be added to the final invoice.

12.3 The Company will not be liable for delays caused by traffic, road closures, weather conditions, accidents, or other circumstances beyond its reasonable control.

12.4 Where delays occur that are outside the Companys control but result in additional time on site, such time may be charged at the applicable hourly rate.

13. Force Majeure

13.1 The Company will not be in breach of contract or liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to severe weather, natural disasters, accidents, strikes, road closures or acts of authorities.

13.2 In such circumstances, the Company will use reasonable endeavours to resume or rearrange the Services as soon as practicable.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data relating to the Customer only to the extent necessary to provide the Services, manage bookings, take payment and comply with legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where required to deliver the Services or comply with the law.

15. Complaints

15.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that any issues can be addressed promptly.

15.2 The Company welcomes the opportunity to resolve complaints directly and will investigate all reasonable concerns in good faith.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer and supersede all prior discussions or understandings.

17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

17.4 No person other than the Company and the Customer shall have any rights to enforce any term of this Contract.



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Contact us

Company name: Man and Van Peckham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 133 Copeland Rd
Postal code: SE15 3SN
City: London
Country: United Kingdom

Latitude: 51.4697350 Longitude: -0.0655500
E-mail:
[email protected]

Web:
Description: Our fast, efficient and affordable man and van services in Peckham, SE15 are on your hand every time you need. Contact us today!
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