Privacy Policy - Man And Van Peckham

This Privacy Policy explains how Man And Van Peckham collects, uses, stores, shares, and protects personal data in connection with our removal, delivery, and moving services. It applies to all Man And Van Peckham customers in the area, including anyone who makes an enquiry, requests a quote, books a service, or interacts with us in relation to our services.

1. Who We Are

Man And Van Peckham provides man and van, removal, transport, and related moving services. For the purposes of data protection law, we act as a data controller when we decide why and how your personal data is used. We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK GDPR and the Data Protection Act 2018.

2. Personal Data We Collect

We only collect personal data that is necessary for running our services, managing bookings, and meeting our legal and operational obligations. The types of data we may collect include:

Identity details such as your name.
Contact details such as phone number and email address.
Address and location information for pick-up, drop-off, and service delivery.
Booking information including dates, service type, item lists, access notes, and special instructions.
Payment and invoicing details where needed to process transactions and maintain financial records.
Communications such as messages, call notes, complaint details, and any other correspondence.
Technical data if you contact us electronically, such as basic device, browser, or log information.

We do not intentionally collect special category data unless it is strictly necessary and you choose to provide it. If you share such information, we will handle it with additional care and only where a valid lawful basis applies.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries and provide quotes.
To manage and complete bookings.
To plan routes, schedules, staffing, and vehicle use.
To communicate service updates, arrival details, and booking changes.
To issue invoices, record payments, and keep financial records.
To handle complaints, claims, and customer support requests.
To meet legal, tax, accounting, and insurance obligations.
To protect our business, customers, staff, and property from fraud or misuse.

We only use personal data for the purpose it was collected for, unless we reasonably need to use it for a compatible purpose that is permitted by law.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for every use of personal data. Depending on the situation, we rely on one or more of the following:

Contract

We process your data when it is necessary to enter into or perform a contract with you. This includes taking bookings, arranging moving services, and carrying out agreed work.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This can include managing enquiries, improving service quality, preventing fraud, and maintaining business records. We ensure this is done in a proportionate and privacy-conscious way.

Legal Obligation

We may process and keep data where needed to comply with legal obligations, such as tax rules, accounting requirements, insurance obligations, or lawful requests from public authorities.

Consent

In limited cases, we may rely on your consent, for example where optional communications or non-essential processing requires it. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our business. These parties act as processors when they process data on our behalf and only on our instructions. Examples may include:

Payment processors that handle card or online payment transactions.
Accounting and bookkeeping providers that support invoicing and tax records.
IT and cloud service providers that store or maintain secure systems and communications.
Customer management tools used to organise bookings and service notes.
Insurance providers, legal advisers, or claims handlers where required for protection or dispute resolution.

We may also disclose personal data where required by law, court order, regulatory obligation, or to protect our rights, customers, staff, or property. Any third party that processes data for us must implement appropriate technical and organisational security measures and must not use your data for their own unrelated purposes.

6. Retention of Personal Data

We keep personal data only for as long as necessary for the purposes it was collected, including for legal, accounting, reporting, and insurance requirements. Retention periods depend on the type of information and the reason we hold it. In general:

Booking and service records are retained for a reasonable period to manage performance, disputes, and service history.
Invoice and payment records are retained for the period required by tax and accounting law.
Correspondence and complaints may be kept for as long as needed to resolve issues and demonstrate compliance.
Technical or security logs are kept only as long as necessary for system protection and troubleshooting.

When data is no longer needed, we take appropriate steps to delete, anonymise, or securely destroy it. Where data is retained for legal reasons, we limit access and use it only for that purpose.

7. Data Security

We use suitable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff awareness, and limiting data access to those who need it to perform their duties. Although no system can be guaranteed to be completely secure, we work to maintain a high level of protection that is appropriate to the risk.

8. Your Rights

As a data subject, you have rights in relation to your personal data. Subject to legal limits, these rights may include:

The right of access to request a copy of the personal data we hold about you.
The right to rectification to correct inaccurate or incomplete data.
The right to erasure in certain circumstances, sometimes called the right to be forgotten.
The right to restrict processing in certain situations.
The right to object to processing based on legitimate interests or direct marketing.
The right to data portability where processing is based on consent or contract and carried out by automated means.
The right to withdraw consent where processing relies on consent.

You also have the right to make a complaint to the relevant supervisory authority if you believe your data has been handled unlawfully. We encourage you to raise concerns directly so we can address them promptly and fairly.

9. Children’s Data

Our services are intended for adults arranging moving and transport services. We do not knowingly collect personal data from children unless it is necessary in a specific service context and provided by an adult with authority to do so.

10. International Transfers

If any processor or service provider stores or processes data outside the UK, we will ensure that appropriate safeguards are in place to protect your information in line with data protection law. These safeguards may include approved transfer mechanisms and contractual protections.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business operations, or service providers. Any revised version will apply from the date it is published or otherwise communicated. We recommend reviewing this policy periodically to stay informed about how we protect your data.

12. Summary of Our Commitment

Man And Van Peckham takes privacy seriously and aims to handle personal data responsibly, lawfully, and transparently. We collect only what we need, use it for clear purposes, keep it only as long as necessary, and share it only with trusted processors or where the law requires it. Our approach is designed to respect your rights while allowing us to deliver reliable moving services to customers in the area.

By using our services, making an enquiry, or booking with us, you acknowledge that this Privacy Policy applies to you.