Privacy Policy - Man And Van Peckham

This Privacy Policy explains how Man And Van Peckham collects, uses, stores, and protects personal data when providing moving, delivery, collection, transport, and related services. It applies to all Man And Van Peckham customers in area, including individuals and businesses that request or receive our services, make an enquiry, or otherwise interact with us in connection with our work. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect only the personal data that is necessary to arrange, deliver, and manage our services. Depending on how you interact with us, this may include:

• Identity details such as your name and, where relevant, business name.
• Contact details such as telephone number and email address.
• Service details including pick-up and delivery locations, access information, property type, item descriptions, and moving requirements.
• Billing and payment information where needed to process transactions, issue invoices, or manage refunds.
• Communications that you send to us, such as enquiries, service instructions, complaints, or feedback.
• Operational records such as booking details, job notes, and service history.
• Technical information if you contact us through digital channels, including basic device or usage data where applicable.

We do not seek to collect unnecessary personal data. We do not intentionally collect special category data unless you choose to provide it and it is required to meet a specific request, such as accessibility or access arrangements. Where special category data is provided, we process it only where permitted by law and only to the extent needed.

2. How We Use Personal Data

Man And Van Peckham uses personal data for the following purposes:

• To respond to enquiries and provide quotes.
• To plan and deliver removals, transport, and related services.
• To manage customer accounts, bookings, and service records.
• To communicate about schedules, access issues, service changes, and other operational matters.
• To process payments, issue invoices, and handle refunds or payment queries.
• To maintain business records and comply with legal, accounting, and tax obligations.
• To resolve disputes, handle complaints, and support service quality.
• To protect against fraud, misuse, or unlawful activity.

We use personal data only for specified and legitimate purposes. We do not use your information in ways that are incompatible with the original reason it was collected.

3. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. Depending on the situation, Man And Van Peckham relies on the following bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging a booking, providing a quote you request, carrying out the move or delivery, and managing related service administration.

Legal Obligation

We may process personal data where required to comply with legal obligations, such as tax, accounting, recordkeeping, or lawful requests from authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. Examples include service improvement, record management, fraud prevention, operational planning, and defending legal claims. We consider whether the processing is proportionate and whether it causes unnecessary privacy impact.

Consent

In limited cases, we may rely on your consent, for example where you voluntarily provide optional information that is not required for the service. If consent is used, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our services. These parties act as processors or independent controllers depending on the service they provide. When acting as processors, they only process data on our instructions and are required to protect it appropriately.

Typical categories of processors may include:

• Payment service providers that handle card or electronic payment processing.
• Accounting and bookkeeping providers that assist with invoicing, tax, and financial record management.
• IT and data storage providers that support secure email, file storage, booking systems, or business administration tools.
• Customer communication providers that help manage messages, confirmations, or service updates.
• Professional advisers such as accountants, insurers, or legal advisers where required.

We may also disclose data where necessary to comply with the law, enforce our rights, protect our customers, or respond to lawful requests. We do not sell personal data.

5. International Transfers

Where a processor or service provider stores or accesses data outside the UK, we take appropriate safeguards to protect personal data. These safeguards may include UK adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms permitted under data protection law.

6. Data Retention

We retain personal data only for as long as it is needed for the purpose for which it was collected, or as required by law. Retention periods depend on the type of data and the business purpose. In general:

• Booking and service records are kept for a period necessary to manage the relationship and resolve any disputes.
• Financial and tax records are retained for the period required by accounting and tax laws.
• Correspondence and complaint records are kept for as long as needed to manage the issue and for a reasonable period afterwards.

When data is no longer needed, we securely delete, destroy, or anonymise it. We keep personal data only as long as necessary and no longer.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration, misuse, or disclosure. These measures may include access restrictions, secure storage, staff awareness, and controlled handling of information. While no system can be guaranteed completely secure, we work to maintain a level of protection appropriate to the risks associated with the data we process.

8. Your Rights

As a data subject under UK GDPR, you have several rights in relation to your personal data. These rights may be limited in some situations, but we will always assess your request in accordance with the law. Your rights include:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to ask us to delete your data where there is no lawful reason to keep it.
• Right to restriction – to request limited use of your data in certain situations.
• Right to data portability – to receive certain data in a structured, commonly used format.
• Right to object – to object to processing based on legitimate interests or direct marketing where applicable.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will review your request and respond within the time limits required by law. We may need to verify your identity before acting on a request to protect your privacy.

9. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is necessary in a service context and provided by an adult customer or authorised representative. If we become aware that we have collected data unlawfully, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process data. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

11. Summary of Our Commitment

Man And Van Peckham respects your privacy and handles personal data responsibly. We collect only what we need, use it for clear and lawful purposes, keep it only as long as necessary, and work with trusted processors under appropriate safeguards. Our approach is designed to support safe, efficient service while protecting the rights and freedoms of all Man And Van Peckham customers in area.

Last reviewed: This policy is intended to provide a GDPR-compliant privacy notice for customers receiving services from Man And Van Peckham in area.