Man and Van Peckham Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Peckham provides moving, transport, collection, and related assistance services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear and fair framework for both parties, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to the service. These terms are intended to support a smooth man and van service while setting realistic expectations about timing, access, vehicle loading, and the responsibilities of the customer.
The company may provide a range of services under the name Man and Van Peckham, including household moves, small office relocations, single-item transport, and the collection or delivery of goods. The exact scope of work will always depend on the booking details agreed at the time of reservation. Any special requirements, such as additional loading assistance, stair carrying, fragile item handling, waiting time, or disposal of unwanted items, should be disclosed before the job is accepted. If the description provided by the customer changes materially after the booking is made, the company may revise the price, timing, or feasibility of the service.
These terms apply to all bookings unless otherwise agreed in writing. They do not affect any rights the customer may have under applicable consumer law. Where a service falls outside the normal scope of a standard van and man service, additional conditions may apply and will be communicated in advance where possible. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
Booking process begins when the customer submits an enquiry or request and provides accurate details about the job. This typically includes the pickup and delivery locations, preferred date and time, item list, access information, floor levels, parking constraints, and any special handling needs. A quote may be given based on the information supplied. Quotations are usually estimates unless expressly confirmed as fixed. The company may ask follow-up questions to assess the size of the move, the number of staff needed, and the type of vehicle required for the man with a van booking.
A booking is only confirmed once the company has accepted the job and, where required, received a deposit or full payment. The customer is responsible for checking that all booking details are correct before confirmation. This includes the collection address, delivery address, date, time window, and any parking or access restrictions. If the customer gives incomplete or inaccurate information, the company may charge an additional fee, adjust the schedule, or cancel the booking if the service cannot reasonably be performed as planned. The company will use reasonable efforts to arrive within the agreed time, but arrival times are estimates and may be affected by traffic, weather, or other operational issues.
The customer must ensure that an adult is present at collection and delivery, unless the parties agree otherwise. The customer or an authorised representative must be available to confirm which items are to be moved and to inspect the goods upon completion. If the customer is not available at the agreed time, waiting charges may apply. If access is delayed or impossible because of locked premises, incorrect directions, insufficient parking, or unsafe conditions, the company may treat the service as cancelled by the customer and charge the relevant fees. For each man and van Peckham booking, clear communication is essential to avoid disruption and unnecessary costs.
Payments are due according to the quotation, invoice, or booking confirmation issued by the company. Unless otherwise stated, prices may be calculated using an hourly rate, a fixed fee, or a combination of both. The total cost may include labour, vehicle use, fuel, congestion or parking-related charges where applicable, and any agreed extras such as packing assistance, dismantling, assembly, or waste removal. Additional charges may arise if the actual job differs from the original description, if the move takes longer than anticipated because of customer-related delays, or if there are unusually difficult access conditions.
Payment methods accepted may include bank transfer, debit card, credit card, or other approved methods communicated at the time of booking. The company may require a deposit to secure the booking, especially for larger jobs or high-demand dates. Deposits are generally non-refundable except where the company cancels the service or where a refund is required by law. The balance must be paid on completion of the job unless the invoice states otherwise. If payment is not received when due, the company may suspend future services, charge reasonable late payment costs, or pursue recovery of the debt through lawful means.
The customer must pay for any additional time or resources reasonably required to complete the agreed work. This may include extra labour for heavier than expected items, multiple trips due to volume overestimation, or time lost because items are not packed or ready for loading. Where a van and man service is booked on an hourly basis, the clock may start when the vehicle and crew arrive at the collection point, or at another agreed time stated in the booking confirmation. The company may round time in sensible increments, provided this is made clear in advance.
Cancellations and amendments should be notified as soon as possible. If the customer wishes to change the date, time, scope, or address details of the booking, the company will try to accommodate the request, but changes are subject to availability and may affect the price. A revised quotation may be issued if the updated details increase the workload or risk. The company is not obliged to accept amendments that materially alter the original service.
If the customer cancels a confirmed booking, cancellation charges may apply depending on how much notice is given. Where reasonable notice is provided, the company may refund all or part of any deposit after deducting any genuine costs already incurred. If cancellation occurs at short notice, or if the crew and vehicle have already been dispatched, the company may retain the deposit or charge a proportion of the full fee. The exact amount will depend on the time remaining before the scheduled service and any unavoidable expenses already committed to the job.
The company may cancel or postpone a booking if it is unable to provide the service due to circumstances beyond its reasonable control, including severe weather, road closures, breakdown, illness, or unsafe working conditions. In such cases, the company will aim to notify the customer as soon as reasonably possible and may offer an alternative date or a refund of sums paid for the affected service. The company will not be liable for indirect losses arising from cancellation or delay, provided it has acted reasonably and in good faith. For any man and van Peckham appointment, both sides are expected to act fairly and communicate promptly if plans change.
Customer responsibilities
The customer is responsible for ensuring that items are suitably packed, secured, and ready for transport unless packing assistance has been specifically agreed. Fragile or high-value goods should be protected appropriately. The customer should remove personal belongings from drawers, appliances, and storage compartments unless the company has agreed to handle those contents. The customer must ensure that all items handed over for transport are lawful to move and do not include prohibited, hazardous, illegal, or undeclared substances.
The customer must provide clear and safe access to the premises and ensure that parking arrangements are in place where necessary. Any permits, loading permissions, or property permissions required for the job are the customer’s responsibility unless otherwise agreed. If the crew is unable to complete the job because access is blocked, unsafe, or unlawful, the customer may still be charged for the time spent and any costs incurred. A man with a van service depends heavily on accurate access information and reasonable loading conditions.
The customer must also inform the company in advance if any item is especially heavy, awkward, fragile, valuable, or likely to require more than standard care. Examples may include pianos, safes, antiques, glass furniture, large appliances, and specialist equipment. The company may refuse to move any item if it believes doing so would pose a safety risk, exceed the capacity of the vehicle, or require equipment not available for the booking. Refusal in such circumstances will not be treated as breach of contract by the company.
Liability and damage
The company will take reasonable care when handling goods, but it is not an insurer of the customer’s property. Liability for loss or damage is limited to losses caused directly by the company’s proven negligence or wilful misconduct and only to the extent permitted by law. The company is not responsible for pre-existing damage, inadequate packing, unsecured items, or losses caused by the customer’s instructions. Customers are encouraged to arrange their own insurance for valuable items, especially when using a man and van or moving service involving delicate belongings.
Where damage is alleged, the customer must notify the company as soon as reasonably possible and provide supporting evidence, including photographs and a clear description of the issue. The company may inspect the item and may request proof of ownership, value, or condition before the move. Any claim should be made promptly so that the matter can be reviewed while the facts remain fresh. The company will not be liable for loss of earnings, missed deadlines, emotional distress, or any indirect or consequential loss arising from the service, except where such exclusion is not allowed by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If the company is found liable, its total responsibility in connection with the booking will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher amount is required by mandatory law. This limit reflects the practical nature of a van and man service and helps keep pricing fair and transparent.
Waste regulations and disposal
Where the service includes collection of unwanted goods or waste, the customer must ensure that the waste is properly identified and lawfully presented for removal. The company may only transport, handle, or dispose of waste in accordance with applicable UK environmental and waste management laws. The customer must not ask the company to dispose of hazardous, clinical, electrical, chemical, asbestos-related, or other controlled waste unless the company has expressly agreed and is legally permitted to do so. A man and van Peckham waste collection arrangement does not automatically authorise the removal of regulated materials.
The customer is responsible for declaring the nature of any waste items in advance. Misdescribed waste may lead to refusal of service, additional charges, or referral to the relevant authorities where necessary. The company may require evidence that any waste transfer is lawful and may issue a waste transfer note or other documentation where required by law. If items are collected for disposal, the company may decide the most appropriate route for reuse, recycling, transfer to a licensed facility, or disposal, provided this is consistent with the booking and legal requirements.
The customer acknowledges that illegal dumping, fly-tipping, or handing over controlled waste without proper disclosure is prohibited. The company reserves the right to decline any waste collection if it suspects that the goods cannot lawfully be transported or disposed of under the terms offered. If the customer requests removal of items that are prohibited or improperly described, the company may still charge a call-out or cancellation fee where a vehicle and crew have already been allocated. This policy supports lawful and responsible operation of a man with a van service.
Insurance, safety, and operational discretion
The company will take reasonable precautions to protect people, property, and goods during loading, transport, and unloading. However, the customer must cooperate with all reasonable safety instructions given by the crew. The company may stop work if, in its reasonable opinion, continuing would create a risk to health, safety, or property. This may include risks caused by unstable items, severe weather, poor lighting, aggressive behaviour, unsafe access, or the presence of hazardous substances. In such cases, the customer may be charged for work already carried out and for any unavoidable travel or waiting time.
The company may refuse to move items that are unsuitable for the available vehicle, unsafe to carry, or likely to damage the vehicle or other goods. The company also reserves the right to load items in a way that protects the safety of the crew and the integrity of the load. If the customer insists on a method that the company considers unsafe, the company may decline the instruction without liability. The same applies where the customer asks for a service that would require unlawful conduct or breach of these terms.
Any staff, subcontractor, or driver engaged by the company will act with reasonable skill and care. If a subcontractor is used, the company remains responsible for the standard of service to the extent required by law, but only within the limits set out in these terms. The customer must not interfere with the crew’s work or give conflicting instructions without agreement. Cooperation helps ensure the man and van Peckham service remains efficient, safe, and professionally delivered.
Governing law and disputes
These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any rights the customer may have under mandatory consumer law or alternative dispute resolution processes where applicable. If a dispute arises, the customer should first raise the matter with the company in a reasonable and timely manner so that both parties may attempt to resolve it without unnecessary delay or expense.
Nothing in these terms affects statutory rights that cannot be waived. If a consumer law provision applies, it will take precedence over any inconsistent part of these terms. These conditions may be updated from time to time to reflect operational, legal, or commercial changes. The version in force at the time of booking will apply to that booking unless a later variation is agreed in writing. A Man and Van Peckham service works best when expectations are clearly set, responsibilities are understood, and both sides act in good faith.