Terms and Conditions for Man And Van Peckham

These Terms and Conditions set out the basis on which Man And Van Peckham provides removals, transport, loading, unloading, collection, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. In these conditions, references to we, us, or our mean the service provider, and references to you or your mean the customer or any person acting on the customer’s behalf. These terms are intended to create a clear, fair, and practical framework for our moving services, whether the work involves a single item, a small flat move, office relocation support, or waste clearance carried out in accordance with applicable law.

We aim to provide a reliable Man and Van Peckham service, but our obligations are limited to the specific service agreed at the time of booking. Any additional work, waiting time, access difficulties, or changes to the original request may result in extra charges. The customer is responsible for giving accurate information about the items to be moved, collection and delivery addresses, parking arrangements, access restrictions, and any special handling requirements. If the information provided is incomplete or inaccurate, we may adjust the price, change the schedule, or refuse to proceed where safety or legality is affected.

These terms apply to all bookings, including those made online, by telephone, by email, or through a third party acting for the customer. No variation to these terms will be valid unless agreed by us in writing. Any quotation or estimate provided before booking is based on the details supplied and may be revised if the actual service differs from the original description. Where there is any conflict between a quote and these terms, these terms will prevail unless we expressly state otherwise in writing.

Booking Process

To confirm a booking with Man And Van Peckham, the customer must provide enough information for us to assess the job properly. This usually includes the date and time requested, the collection and delivery points, the number and type of items, whether assistance with loading or unloading is needed, and any access issues such as stairs, lifts, narrow entrances, or parking restrictions. A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment. We reserve the right to refuse any booking at our discretion, particularly where the job appears unsafe, unlawful, unsuitable, or beyond the scope of our available vehicles and staff.

Before the job begins, the customer should make sure that all items are ready for transport and that all necessary permissions have been obtained. If the service includes moving from or to a managed building, office, or shared property, the customer must arrange any permits, access approvals, or booking slots required by the premises. We will not be liable for delays caused by missing access arrangements, congestion, restricted parking, or the failure of the customer to have items prepared on time. Where we arrive and cannot begin due to circumstances outside our control, waiting time, aborted attendance, or rebooking fees may apply.

We may amend the booking details if operational needs require it, including the allocation of a suitable vehicle or staff member, provided the overall service remains substantially the same. If we need to change the date or time for reasons within our control, we will give reasonable notice and offer an alternative slot. The customer may request changes to the booking, but any change is subject to availability and may affect the price. We recommend that customers check all details carefully before confirming a Peckham man and van service, particularly where timing, access, or item size could affect the work.

Payments

Payment for services is due according to the terms agreed at booking. Unless we agree otherwise, payment must be made in full on completion of the service, or in advance where a deposit, pre-authorisation, or upfront charge has been specified. We may accept payment by cash, bank transfer, card, or other method notified at the time of booking. The customer is responsible for ensuring that payment is made promptly and in the correct amount. If payment is not received when due, we may charge reasonable recovery costs, interest where permitted by law, and any bank or processing fees arising from failed transactions.

All prices are based on the details supplied by the customer and may be revised if the service changes. Additional charges may apply for extra labour, waiting time, top-floor access without a lift, unusually heavy or awkward items, dismantling or reassembly, congestion caused by traffic or parking restrictions, or disposal services requiring lawful waste handling. If the customer requests extra work on the day, we will normally confirm the additional cost before proceeding, although we may decline work that is unsafe or impractical. VAT, if applicable, will be charged according to current law.

Where a deposit has been paid, it may be non-refundable except in cases where we cancel the booking or fail to provide the agreed service. Any refund due will be made using the original payment method where practicable, within a reasonable time after the issue has been confirmed. The customer must not withhold payment for completed work unless there is a genuine dispute about our performance and the amount withheld is proportionate to that dispute. A Man and Van Peckham booking is a contractual service, and payment terms are an essential part of that agreement.

Cancellations and Rescheduling

Customers may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether we have already allocated staff, vehicle time, or third-party arrangements to the booking. If cancellation occurs shortly before the agreed time, or if we are already on the way or on site, a greater charge may be applied to cover lost time, fuel, and scheduling costs. If the customer fails to attend, is unavailable, or prevents us from completing the job, the booking may be treated as a late cancellation or failed attendance.

If the customer asks to reschedule, we will use reasonable efforts to offer another suitable time, but availability cannot be guaranteed. Any revised booking may be subject to updated pricing if the new date, duration, or scope differs from the original arrangement. We may cancel or reschedule a job if circumstances beyond our control make performance impossible or unsafe, including severe weather, vehicle breakdown, road closures, accidents, illness, or legal restrictions. In such cases, we will aim to notify the customer as soon as reasonably possible and arrange a new slot where feasible.

We also reserve the right to cancel without liability if the customer has breached these terms, given false or misleading information, failed to pay amounts due, or requested activity that is unlawful or unsafe. Where a booking is cancelled by us for reasons within our control, any sums paid in advance for the cancelled portion of the service will be refunded, unless work has already been carried out or costs have already been reasonably incurred. These cancellation rules are intended to reflect the practical realities of a Man and Van Peckham operation while remaining fair to both sides.

Liability and Customer Responsibilities

We will take reasonable care when handling goods, but our liability is limited as set out in these terms. The customer must ensure that all items are properly packed, secured, labelled, and suitable for transport unless we have expressly agreed to provide packing services. We are not responsible for damage caused by inadequate packing, pre-existing defects, inherent weakness, fragile construction, or the customer’s own handling before or after the service. Where we move items at the customer’s request, the customer accepts responsibility for confirming that the item can safely be moved through the access route and into the vehicle.

We are not liable for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service, except where such exclusion is prohibited by law. Our total liability for any claim arising from the service will generally be limited to the direct loss suffered and, where appropriate, to the amount paid for the specific service giving rise to the claim. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

The customer must accompany the move or appoint a responsible adult representative who can make decisions during the service, unless agreed otherwise in advance. If we are asked to move items of unusually high value, antiques, jewellery, artwork, sensitive documents, cash, or irreplaceable possessions, the customer must notify us before booking and arrange appropriate insurance if required. We are not an insurer. Any customer insurance arranged independently should be checked carefully to confirm that the planned transport, storage, or handling activity is covered. A Peckham man and van service is designed for practical transport support, not for specialist haulage unless specifically agreed.

Waste Regulations and Disposal

Where our service includes the removal, transport, or disposal of waste, the customer agrees that all waste will be described truthfully and lawfully. We will only handle waste in compliance with UK waste regulations, including requirements relating to duty of care, waste transfer, and disposal at authorised facilities. The customer must not place prohibited, hazardous, clinical, chemical, asbestos-containing, pressurised, or otherwise dangerous materials among general waste unless we have expressly agreed in writing and are legally permitted to deal with them. If prohibited items are discovered, we may refuse to collect them, separate them from the load, or terminate the waste-related part of the job.

When we remove waste, the customer must provide accurate information about the type, volume, and origin of the waste. We may request photographs or further details before confirming the booking. The customer remains responsible for ensuring that the waste is not fly-tipped, illegally dumped, or misdescribed. We will use reasonable care to transport waste to an appropriate authorised site, broker, or facility where required. If a waste transfer note or similar documentation is needed by law or for operational reasons, the customer agrees to provide the necessary information and, where applicable, sign the required record. We do not accept responsibility for waste presented in a way that breaches legal requirements due to the customer’s actions or omissions.

If the customer asks us to clear items that may be reused, recycled, or discarded, we may separate goods according to practical and legal requirements. Ownership of waste or discarded items passes when the customer authorises removal, subject always to applicable law and any agreed exceptions. The customer must not ask us to dispose of items on behalf of another person without proper authority. Any Man and Van Peckham waste service is provided on the understanding that both parties will comply with all relevant legislation and that the customer will not require us to act unlawfully or beyond our authorised scope.

General Terms

We may rely on the assistance of subcontractors, drivers, or helpers to carry out the service, but we remain responsible for the service provided in accordance with these terms, subject to any lawful limitations. Any delay caused by events beyond our reasonable control, including traffic disruption, extreme weather, civil disorder, strikes, police action, or widespread utility failure, will not be treated as a breach of contract. If such an event lasts for an extended period, either party may cancel the affected booking on reasonable notice without further liability, other than payment for services already provided.

Any notice under these terms may be given by the contact method used for the booking or by any other reasonable method previously agreed between the parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. Failure by either party to enforce a right under these terms does not waive that right. No person who is not a party to the contract has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

These terms, together with the booking confirmation and any written amendment, form the entire agreement between the customer and Man and Van Peckham in relation to the service. The customer confirms that they are authorised to enter into the contract and to permit access to any premises involved. By continuing with the booking, the customer acknowledges that they have read, understood, and accepted these conditions.